Trade Supplies:

Fletchers Trade Supplies has been set up to supply Materials Only to Builders, Project managers, Architects, Flooring fitters, Plumbers, Self-build or Refurbishments projects. We are offering Leading brand products that we recognise as being the best in the business for performance, choice and value for money.

Our trade Materials are positioned at prices that other retailers are unable to match. With no High Street showroom we are able to keep our prices very competitive.

To view the products you can visit our showroom based at our warehouse or our Mobile showroom can visit you or alternatively we can send you samples by post of most ranges.

Simply contact us by phone or email to discuss your product requirements, to arrange to see samples or for a quote for materials. All quotes will be sent in writing. Orders can be placed by email and payment will be taken for materials prior to dispatch. When materials are ordered an estimated delivery date will be confirmed. Materials can be collected from our warehouse or delivered to site. Delivery charges are available on request.

Fletchers Carpets Terms and Conditions

Payment
Payment for materials will be required prior to ordering. Payment can be made by Debit card or cash. The use of credit cards will incur a 1.65% bank charge added to the total.

Quotations
A quotation for materials requested will be confirmed by us in writing. Quotations are based on current costs and are subject to amendment prior to payment for materials being made.

Orders
All orders for materials are to be confirmed in writing. In the event of orders being taken over the telephone responsibility cannot be taken for mistakes.

Cancellations
Cancellations which must be confirmed in writing can only be accepted prior to goods being cut or dispatched.

Size Tolerances
Whilst every effort is made to manufacturer the carpet size, slight variations are unavoidable and a tolerance of + or - 1.25% is allowable in accordance with clause 3 of British standards 3655 1974. It is advisable therefore to order 1% more to the length than required.

Returns
Cut to order materials are non returnable. Other items returned must be in the condition supplied . A restocking charge may apply. This will be dictated by the relevant supplier.

Matching
For technical reasons it is not always possible to obtain an exact colour match between different production batches which have the same colour description. Samples of material supplied will not necessarily match exactly the ordered item. We recommend that when ordering materials "all to colour match" is requested to guarantee all product is from the same colour batch.

Deliveries
Anticipated delivery dates are given in good faith and whilst every effort is made to ensure they are met this cannot be considered as the essence of any contract. Therefore on the rare occasion that a delay does occur we are not able to accept liability in the event of any corresponding claim. Site deliveries are only undertaken on the understanding that the purchaser will be responsible for off loading the goods and storing the same to prevent theft or damage from weather etc.

Material Damage or Faults
Defective materials caused by transport damage must be reported to us on receipt of delivery/collection. All goods are to be signed for by the customer or on behalf of the customer. Material faults must be reported to us before installation. If faults in materials are reported after installation most manufacturers will send an independent surveyor to inspect the issue. This may incur a cost to the purchaser which will be rebated if the material are deemed to be faulty. We cannot be held responsible to delays or additional cost due to product faults.

Manufacturers Terms and Conditions
Each manufacturer has their own product terms and conditions and are available on request.